GENERAL MANAGER

ABOUT US

Founded in 2016 by Christine Leblanc, LIFE&COLOUR Salon has grown into one of Vancouver's leading hair salons. We believe beauty comes in many forms, and our mission is to help every guest embrace their unique beauty with confidence and joy.

At LIFE&COLOUR, excellence is at the core of everything we do. Our success is built on exceptional artistry, outstanding guest service, and thoughtfully designed systems that create a seamless experience—from the moment an appointment is booked to the final checkout.

As we continue to grow, including the opening of our second salon in Spring 2027, we are looking for a General Manager who is passionate about leadership, operational excellence, and developing high-performing teams.

ROLE DESCRIPTION

This is an exciting opportunity to join a growing business at a pivotal stage. You'll work directly with the Founder to lead LIFE&COLOUR into its next chapter, overseeing one salon today while preparing for the launch of our second location in Spring 2027.

The General Manager is responsible for the overall success of LIFE&COLOUR. Reporting directly to the Owner, this role oversees salon operations, financial performance, people leadership, marketing, education, and guest experience.

Initially, the General Manager will oversee the operations of our flagship location before transitioning to managing two salon locations following the opening of our second location in Spring 2027.

WHO WE’RE LOOKING FOR

As LIFE&COLOUR continues to grow, we're looking for a true leader, someone who is passionate about people and equally passionate about building a business that runs with excellence.

This person will have a strong presence within the team. They'll lead, mentor, support, and inspire while also creating the systems, structure, and accountability that allow the business to grow. Many administrative tasks can be delegated, but leadership cannot.

Here's what will make someone successful in this role:
• Leads with confidence, empathy, and integrity.
• Has a strong presence and is actively engaged with the team.
• Coaches, mentors, and develops people.
• Creates accountability through trust and consistency.
• Builds systems that improve efficiency and scalability.
• Solves problems proactively and takes ownership.
• Creates an exceptional experience for both our guests and our team.
• Thrives in a growing, fast-paced environment.
• Wants to build something meaningful—not just manage it.
• Create consistency in how our team serves, communicates, and represents the LIFE&COLOUR brand.
• Take pride in maintaining a beautiful, organized, and welcoming environment.
• Understand that luxury isn't about being perfect—it's about delivering thoughtful, consistent experiences.

We're looking for someone who believes that great businesses are built by developing great people, delivering exceptional service, and creating consistency. Someone who's excited to grow with LIFE&COLOUR and help lead the next chapter of our company.

KEY RESPONSIBILITIES

1. LEADERSHIP
• Champion the LIFE&COLOUR culture, mission, and values.
• Foster a positive, collaborative, and accountable workplace culture.
• Coach leaders and employees to achieve individual and team success.
• Address employee concerns and resolve workplace conflicts.
• Recognize and celebrate individual and team achievements.

2. PEOPLE MANAGEMENT
• Organize and lead quarterly team meetings.
• Directly manage the Salon Coordinator(s), ensuring smooth day-to-day operations and exceptional guest experiences.
• Directly manage the Lead Stylist, providing ongoing support for stylist development and salon floor operations.
• Monitor stylist KPIs and lead quarterly performance reviews.
• Oversee stylist scheduling, vacation requests, and staffing needs.
• Lead recruitment, interviewing, hiring, onboarding, and offboarding.
• Develop individual growth plans and career progression opportunities for team members.

3. FINANCIAL
• Manage salon budgets, including retail, backbar, supplies, payroll, staffing, and team events.
• Review monthly financial results and KPIs with the Owner.
• Identify opportunities to improve profitability and operational efficiency.
• Manage payroll in partnership with the salon's accountant.

4. OPERATIONS
• Lead operational planning and execution for the opening of the second salon location.
• Ensure operational consistency across both salon locations.
• Maintain and optimize salon systems, processes, and standard operating procedures.
• Oversee the salon calendar and operational planning.
• Continuously identify opportunities to improve efficiency and scalability.

5. GUEST EXPERIENCE
• Ensure exceptional guest experience standards are consistently delivered.
• Resolve guest concerns professionally and promptly.
• Monitor and respond to online reviews.
• Identify opportunities to enhance the overall client experience.

6. MARKETING
• Manage the annual marketing calendar.
• Develop and execute bi-monthly marketing initiatives.
• Collaborate with the Social Media Manager and Stylists to plan and execute social media campaigns that support business goals.

7. EDUCATION
• Develop and manage the salon education calendar.
• Coordinate monthly education opportunities with brand partners and educators.
• Manage stylist education budgets and professional development funds.

SUCCESS IN THIS ROLE

• Success will be measured by:
• Achievement of financial and profitability targets.
• Guest satisfaction and retention.
• Employee engagement and retention.
• Consistent operational excellence across all locations.
• Successful launch and integration of the second salon location.
• Development and growth of the salon team.

QUALIFICATIONS

• 5+ years of leadership, management, or business operations experience.
• Experience managing teams of 10–20 employees.
• Budgeting experience.
• HR and recruitment experience.
• Experience in hospitality, beauty, wellness, or retail (preferred).

COMPENSATION

• $75,000–$100,000 annually, depending on the number of salon locations managed
• Quarterly performance bonus
• Profit-sharing opportunity

HOW TO APPLY

When applying through Style Nine to Five, be sure to include a short message in the application (or a cover letter), sharing why you're interested in joining LIFE&COLOUR. Please also include your LinkedIn profile.

In your application, please address the following:

• Why are you interested in this role, and what draws you to LIFE&COLOUR specifically?
• Describe your experience managing a team of 10+ people, and your leadership style.
• Do you have experience in the hair, beauty, or wellness industry? If not, what relevant experience do you bring?

OUR COMMITMENT

LIFE&COLOUR is proud to be an equal opportunity employer. We believe our team is strongest when it reflects the diverse communities we serve, and we are committed to creating an inclusive, welcoming, and respectful workplace where everyone has the opportunity to thrive.

We encourage applications from people of all backgrounds, identities, experiences, and abilities. If you require accommodation at any stage of the recruitment process, please let us know. We're happy to work with you to ensure an accessible and supportive experience.