Store Manager – Luxury Resale
Location | Toronto, Canada |
Date Posted | July 21, 2025 |
Category |
Fashion
|
Job Type |
Full-time
|
Description

Store Manager – VSP Consignment; 1410 Dundas Street West, Toronto ON
At VSP Consignment, we deliver a luxury resale experience that celebrates sustainability, community, and style. As Store Manager, you'll lead with vision, passion, and purpose — guiding a talented team while elevating the client journey.
What You’ll Do
Lead the People
• Inspire, coach, and develop a high-performing team
• Partner with HR to recruit top talent and manage onboarding
• Conduct regular feedback sessions and performance reviews
• Cultivate a culture rooted in VSP’s values and vision
Elevate the Client Experience
• Champion our Elevated Client Experience standards
• Drive year-over-year sales growth through data-informed strategies
• Lead in-store clienteling initiatives and ensure every guest leaves feeling seen and valued
• Oversee communications and support across all client service touchpoints
Curate the Product Story
• Partner with Merchandising to optimize store layout and product flow
• Build product knowledge within the team
• Identify top-selling trends and share insights with stakeholders
• Ensure all merchandise meets VSP’s Care & Maintenance Standards
Create an Inviting Environment
• Maintain a pristine, on-brand store atmosphere
• Oversee repairs and ensure all systems run smoothly (ASTRIX, Shopify, Clover, etc.)
• Stay attuned to operational needs and ensure consistency amongst the team
Drive the Operations
• Strategize and build effective team schedules
• Lead with a hands-on approach to floor management and service
• Ensure compliance with policies, procedures, and retail contracts
• Keep all retail supplies organized and stocked
Ensure Safety & Security
• Uphold internal security protocols and external safety regulations
• Protect high-value inventory through meticulous adherence to policy
• Maintain a safe, welcoming space for staff and clients alike
Who You Are
• 5+ years in retail leadership with a strong people management
• A passion for luxury fashion and sustainability
• A strong communicator, coach, and team motivator
• Tech-savvy and organized with solid POS and scheduling experience
• Strategic and hands-on — ready to lead from the floor
• Committed to excellence, inclusion, and authentic client connection
Join Us!
At VSP, we're not just hiring a manager — we’re welcoming a leader, a mentor, and a collaborator who’s ready to shape the future of luxury fashion retail. If you believe in being part of an elevated client experience, live for designer fashion, and love inspiring a team — we can’t wait to hear from you!