Position: Full-Time

Start Date: Immediate

Location: Vancouver (Please note, this is not a remote position)

About the Company:

Founded by Miriam Alden in early 2014, Brunette the Label is a clothing brand based in Vancouver, BC Canada. All of our products are passionately designed in Canada. We believe the word "babe" to be a way of life and strive to create a community that is inclusive of all babes. Inspiring, strengthening, and elevating each other to be the best version of ourselves. 

About the Role:

We are looking to hire a Sales and Customer Care Coordinator to take on a customer forward role within our Marketing and Online team. You will have the support of the full team including the Founder and Creative Director to reach your goals. You will work closely with our Brand Director and Marketing Team on a daily basis.

The job role will consist of daily customer care tasks including phone calls and emails, keeping our online orders organized and shipped within the allotted time frame, hosting virtual sales appointments and in-person shopping and styling sessions. You will also help manage the flow of inventory from our warehouse to the showroom to support online sales, shopping appointments and events as needed.

This role will best suit a sales-focused individual who is warm and inviting, highly organized, good at working independently and able to stay on task, can adhere to deadlines and naturally turn any situation into a positive one.

We consider customer care as our greatest strength. How we make the customer feel is the most important thing - and we're looking for an individual who really embodies this spirit.

Responsibilities:

• Customer service through email, phone calls and in-person

• Adhere to our warm and welcoming brand voice both in-person and virtually

• Host virtual shopping appointments

• Curate and host weekly Poshmark sales

• Oversee our Poshmark account

• Facilitate in-person shopping at our head office

• Sample sales, pop-ups and events as needed

• Oversee the flow of inventory from our warehouse to showroom

• Manage all online orders from start to finish

• Oversee the exchange and return process

• Pack and ship all online orders with care and ensure they go out in a timely manner

• Have ideas and suggestions to help increase online and in-person sales, find pop-up and event opportunities, and make the customer experience special from start to finish

• Collaborate with the Marketing Team on various other tasks

Ideal Candidate:

• 1-2 years in a relevant role preferred

• Completely embodies our value system including that how we make people feel is the most important thing

• Naturally warm, welcoming and kind

• Very strong organizational skills and ability to implement and follow systems with exceptional time management skills

• Ability to work individually and stay motivated and organized

• Able to naturally transform any experience into a positive one

• Excellent communication skills both verbal and written

• Fast-paced with a strong sense of urgency

• Attention to detail

• Ability to work collaboratively in a team and with the directors

Compensation

• $45,000 - $50,000 depending on experience