This role is in the fashion wholesale industry. Fashion experience required.

About the Role

We are looking for a detail-oriented and organized Operations Coordinator to join our growing team. This entry-level to junior role is ideal for someone eager to build hands-on experience in wholesale operations, order processing, logistics coordination, and data management within the apparel industry. You will work closely with our Operations, Sales and Logistics team, supporting the day-to-day functions that keep our supply chain running smoothly.

Must Have

-Strong numeracy and accuracy in data entry

-High attention to detail — you catch errors before they become problems

-Medium to high proficiency in Excel (assessment will be conducted)

-Comfortable working across multiple internal systems and platforms (experience with AIMS or similar ERP is an asset)

-Ability to thrive in a fast-paced, deadline-driven environment

-Reliable, punctual, and accountable — you follow through and close the loop

-Strong written and verbal communication skills

-Comfortable working in-office full time

Operations & Data

-Enter and maintain purchase orders, freight rates, UPC data, and customer information in AIMS and other internal systems

-Track daily, weekly, and monthly tasks — maintain and update operational trackers every day

-Processing Returns as per Yates & Co and Brands guidelines

-Process order entry and verify all order details for accuracy

-Review and confirm correct details on vendor invoices; process freight and compliance credits in AIMS

-Manage and maintain the freight costing tracker across all brands (air, ocean, FedEx, DHL); flag cost discrepancies and missing shipments proactively

-Pull and distribute weekly reports to support the Logistics team 

-Perform stock reconciliation and manage shortage and overage trackin

-Prepare waybills and invoices for outgoing shipments

-Update and maintain styles, orders, and PO details across systems

-Support AIMS system uploads and operational projects as needed

-Maintain organized digital and physical records related to shipments and inventory

-Send statements as required

-Assist with importing pre-packed brand shipments and ensuring on-time customer delivery

-Review shipping paperwork and update system orders for shortages

-Track shortages and monitor shipments in transit

-Accurately invoice all shipped goods daily

-Track and review GTS documents daily

Logistics & Shipping

-Assist with preparing shipments and coordinating deliveries

-Manage FedEx and all carrier pick-ups at the Toronto office

-Track outgoing shipments bi-weekly to ensure smooth delivery to retailers; follow up on delays

-Processing immediate orders from stock

-Submit, track, and follow through on freight claims (FedEx and other carriers); close the loop internally once resolved

-Manage stock orders and returns to Toronto and Vancouver warehouses

-Assist with bi-weekly freight tracking, basic reconciliations, and documentation filing

-Support urgent shipment tracking as required

Customer Service

-Respond to shipping and order inquiries from internal teams and retail partners via the Logistics inbox, email, and phone

-Enter and update customer addresses, carrier details, and order records in warehouse and FedEx systems

-Verify Toronto warehouse stock orders before shipment

-Support carrier pick-ups and daily shipping activities

-Assist the sales team with clearance and sample inquiries

Key Accounts

-Support coordination of shipments and compliance requirements for major retail partners

-Assist with retailer shipping systems, routing guides, and documentation requirements

-Partner with internal sales and brand teams to ensure accurate and timely deliveries

-Assist with clearance shipments, samples, and special programs for key accounts

Can't wait to hear from you!

Yates & Co. Team