WHY WORK FOR VALENTINO

A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.

WHAT WE BELIEVE IN

Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.

WHO ARE WE LOOKING FOR

A Client Advisor for our new Concession Boutique opening in Holt Renfrew. The Client Advisor will be a key team member in contributing to the store business through achieving sales goals, excellent clienteling and all KPI goals. This role is based salary plus commission.

Client Centric Activities:

• Strong product knowledge
• Master the Client Journey
• Create strong client relationships.
• Clientele and proactive engagement with existing and prospect clients as per plan defined by Store Management
• Deliver the Valentino Couture Service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell).
• Focus on development and retention of existing clients, recruitment of new and potential ones.
• Engage the client through every selling opportunity - walk in, private appointment, phone consignments.
• Actively participates to achieve the store’s sales and business KPI’s in partnership and OTO appointment routine.
• Escalates any client issues to Team Manager (if applicable) or Store Manager/Director

Merchandise and Visuals:

• Deal with all sales and after sales activities (boutique returns, end of season, customer returns, repairs, complaints
• Ensure product maintenance, replenishment on the floor.
• Know the warehouse stock of all categories to ensure re-stock shelves and maximize sales.
• Respect administration and operations procedures.
• Liaise with the In-Store Visual to follow display guidelines; verifies and reports all relevant information to store management.

Operations:

• Knowledge and understanding of company policies and procedures.
• Ability to use POS system to perform all client transactions.
• Where an Ops HC is not present takes an active part to the execution of operational tasks (including shipping/receiving)

Requirements:

• Min 2 years of experience in similar role in luxury retail industry
• Proven track record in sales
• Excellent knowledge in product and client journey
• Must be a team player.
• Excellent organizational and follow up and time management skills.
• Demonstrates confidence and ability to develop relationships with clients, team and the business.
• Clear and concise communication skills – verbal and written.

HOW WE ARE

The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.