Full-Time | In-Store | Leadership Position

We are seeking an experienced Selling Store Manager to lead our Toronto team, drive sales performance, and cultivate an environment where exceptional stylists and exceptional client experiences thrive.

The Opportunity

This is a hands-on sales leadership position for someone who is equally passionate about fashion, people, and business performance.

Our ideal candidate is an accomplished luxury fashion stylist with a proven ability to lead, coach, and develop a team.

You understand that great sales management is about more than achieving targets. It's about building capable, motivated people, creating accountability, identifying opportunities, and establishing the daily disciplines that lead to consistent results.

You will maintain your own client relationships and personal sales performance while taking ownership of the team's commercial success and day-to-day execution.

We're looking for a leader who can sell exceptionally well, develop others to do the same, and confidently take ownership of the business on the sales floor.

Key Responsibilities

Sales Leadership & Performance

• Take ownership of the store's sales performance, supporting the achievement of individual and collective revenue targets.
• Maintain an active personal book of business, delivering meaningful sales through exceptional styling, relationship development, and client retention.
• Monitor and communicate key performance indicators, including sales against target, average transaction value, units per transaction, conversion, and client development.
• Translate sales reporting into clear, actionable priorities for each stylist.
• Lead regular sales meetings, individual performance reviews, and ongoing coaching.
• Identify opportunities to improve appointment productivity, client outreach, follow-up, and repeat business.
• Foster a proactive selling culture where appointments are thoughtfully prepared for and business is consistently developed.

People Leadership & Team Development

• Lead, mentor, and motivate a team of experienced personal stylists.
• Establish clear expectations, individual goals, and accountability for performance.
• Provide timely, constructive feedback and recognize exceptional results.
• Manage team dynamics with professionalism, emotional intelligence, discretion, and sound judgment.
• Address performance concerns and interpersonal challenges proactively and constructively.
• Support recruitment, onboarding, ongoing training, and professional development.
• Create a collaborative, positive working environment grounded in mutual respect, ownership, and high standards.

Client Experience & Personal Styling

• Deliver sophisticated, intuitive personal styling experiences for a discerning luxury clientele.
• Build and maintain meaningful, long-term client relationships.
• Lead by example in wardrobe building, styling appointments, and elevated service.
• Support stylists in managing their client portfolios, identifying opportunities, and developing personalized outreach strategies.
• Ensure that every client interaction reflects HANGAR9's commitment to exceptional service, discretion, and genuine connection.
• Confidently resolve client concerns while protecting relationships and upholding company standards.

Store Leadership & Operations

• Oversee daily sales-floor operations, ensuring the team is organized, prepared, and focused on commercial priorities.
• Manage scheduling and staffing coverage to support client appointments, selling opportunities, and operational needs.
• Ensure accurate, timely sales reporting and consistent communication of results and priorities.
• Maintain high standards of boutique presentation, organization, and professionalism.
• Coordinate with ownership and other internal departments to ensure effective execution of company initiatives.
• Independently resolve routine operational and personnel matters, escalating only when appropriate.

Who You Are

• An accomplished luxury or contemporary women's fashion salesperson with a demonstrable record of strong personal sales performance.
• An experienced people leader who genuinely enjoys developing and motivating others.
• Commercially minded, numerically confident, and comfortable using sales reporting to improve performance.
• An exceptional communicator who navigates different personalities and difficult conversations with maturity and confidence.
• Highly organized, proactive, and comfortable balancing personal sales responsibilities with team leadership.
• Passionate about designer fashion, personal style, and the transformative value of a great wardrobe.
• Entrepreneurial in mindset, with a strong sense of ownership and accountability.
• Equally comfortable on the sales floor, in a coaching conversation, and reviewing business performance.

Qualifications

• 5+ years of experience in luxury or premium fashion retail, personal styling, or relationship-driven sales.
• Previous experience leading, coaching, or managing a sales team.
• Demonstrated success achieving significant individual sales targets.
• Strong understanding of retail KPIs, sales reporting, clienteling, and CRM practices.
• Experience with scheduling, performance management, and boutique operations.
• Excellent interpersonal, organizational, and problem-solving skills.Why Join HANGAR9?

HANGAR9 offers an opportunity to build a meaningful career within an established independent luxury fashion business where personal relationships, exceptional service, and individual expertise are genuinely valued.

You will work with a sophisticated designer assortment, a loyal clientele, and a team of passionate stylists, with the opportunity to make a measurable impact on both people and business performance.

This is a role for someone who wants genuine responsibility, commercial ownership, and the opportunity to lead by example.

Location: First Canadian Place, 100 King Street West, Street Level, Toronto