VSP Consignment is hiring a Luxury Retail Store Manager for our boutique in Toronto. This role is ideal for experienced fashion retail leaders who are passionate about designer resale, sustainability, and delivering an elevated customer experience. If you have a proven track record in luxury store management, team development, and high-end client service, we’d love to hear from you.

Job Title: Store Manager

Location: VSP Consignment; 1410 Dundas Street West, Toronto ON

At VSP Consignment, we deliver a luxury resale experience that celebrates sustainability, community, and style. As Store Manager, you'll lead with vision, passion, and purpose — guiding a talented team while elevating the client journey.

What You’ll Do

Lead the People

• Inspire, coach, and develop a high-performing team

• Partner with HR to recruit top talent and manage onboarding

• Conduct regular feedback sessions and performance reviews

• Cultivate a culture rooted in VSP’s values and vision

Elevate the Client Experience

• Champion our Elevated Client Experience standards

• Drive year-over-year sales growth through data-informed strategies

• Lead in-store clienteling initiatives and ensure every guest leaves feeling seen and valued

• Oversee communications and support across all client service touchpoints

Curate the Product Story

• Partner with Merchandising to optimize store layout and product flow

• Build product knowledge within the team

• Identify top-selling trends and share insights with stakeholders

• Ensure all merchandise meets VSP’s Care & Maintenance Standards

Create an Inviting Environment

• Maintain a pristine, on-brand store atmosphere

• Oversee repairs and ensure all systems run smoothly (ASTRIX, Shopify, Clover, etc.)

• Stay attuned to operational needs and ensure consistency amongst the team

Drive the Operations

• Strategize and build effective team schedules

• Lead with a hands-on approach to floor management and service

• Ensure compliance with policies, procedures, and retail contracts

• Keep all retail supplies organized and stocked

Ensure Safety & Security

• Uphold internal security protocols and external safety regulations

• Protect high-value inventory through meticulous adherence to policy

• Maintain a safe, welcoming space for staff and clients alike

Who You Are

• 5+ years in retail leadership with a strong people management

• A passion for luxury fashion and sustainability

• A strong communicator, coach, and team motivator

• Tech-savvy and organized with solid POS and scheduling experience

• Strategic and hands-on — ready to lead from the floor

• Committed to excellence, inclusion, and authentic client connection

Join Us!

At VSP, we're not just hiring a manager — we’re welcoming a leader, a mentor, and a collaborator who’s ready to shape the future of luxury fashion retail. If you believe in being part of an elevated client experience, live for designer fashion, and love inspiring a team — we can’t wait to hear from you!