Company Description

SSENSE is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else™. SSENSE has garnered critical acclaim as both an e-commerce engine and a producer of cultural content, generating an average of 100 million monthly page views.

Job Description

About the Job: Reporting to the Associate Manager of Personal Shopping, the Online Personal Stylist will manage a portfolio of premium online customers. You'll build strong relationships with clients, offering a personalized styling and shopping experience. The ideal candidate will connect with customers in real time, mostly via instant messaging and email, using their knowledge of current trends to match the customer’s style and lifestyle.

 What you will do: 

• Build lasting relationships with premium customers, becoming their trusted style advisor and a go-to resource.

• Take ownership of customer requests and needs, delivering quick solutions that go above and beyond expectations.

• Manage a portfolio of 100+ active clients, ensuring regular follow-ups and proactive outreach to maximize their long-term value and minimize churn.

• Stay on top of customer purchases, upgrading shipping or expediting orders when necessary, and assist with returns and exchanges.

• Develop deep knowledge of trends, brands, and product catalogs, serving as a key reference for both clients and the Customer Care team.

Qualifications

• 3-5 years of experience in Customer Service or Sales in retail

• Proven track record of building relationships and serving luxury customers

• Strong knowledge of luxury brands, from their history to garment construction

• Tech-savvy with web tools and computers; familiarity with Google Suite is a plus

What Sets You apart: 

• Strong interpersonal skills and a natural ability to build relationships

• Customer-focused with excellent problem-solving abilities

• Independent, organized, and detail-oriented

• Able to thrive in a fast-paced environment while maintaining a high level of customer service

Additional Information

Why join us:

• Extended health and dental benefits, including comprehensive mental health programs and coverage

• Parental top up program

• Generous Employee Discount

• Access to telemedicine and employee and family assistance program

• Savings and retirement plan matching contributions

• Gender Affirmation Coverage

• Opportunity to work with cutting edge technologies and an innovative team that’s pushing the boundaries of technology

SSENSE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you need special accommodations, let us know. We will do our best to accommodate you!

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