About Us

Mine & Yours is a premier luxury and designer retail boutique. We are a recognized leader in the buying and selling of authentic pre-owned luxury goods. We serve our loyal customers and luxury suppliers in-store and online with a worldwide clientele. Our vision is to build a fashion community that values luxury, quality and sustainability.

Our Core Values Are:

1. Passion for Product

2. Connect and Uplift

3. The Store is our stage

4. Hustle together

5. Sustainably Conscious

Summary of the Role:

The General Manager is a key leadership role at our Kitsilano store, focused on enhancing the client and sales experience on our store floor. This leader is a seasoned professional with extensive experience in people development. The ideal candidate for this role is passionately committed to delivering an exceptional client experience, warmly welcoming customers to our brand. They love being on the store floor, selling, and creating lasting relationships with clients. They ensure that every team member is consistently developed and continually improves their sales skills. This individual also supports the overall management of the store.

Key Responsibilities:

Leadership & People Management:

• Foster a positive and inclusive work culture that promotes teamwork, collaboration, and a passion for delivering exceptional service.
• Lead by example, demonstrating professionalism, integrity, and a strong work ethic.
• Build a strong and diverse team that includes team members with various experiences, backgrounds, and skill sets to drive store operations.
• Supports store hiring as needed.
• Works directly with the sales team to develop their selling & clienteling skills.
• Responsible for leading through our core values.
• Support ongoing learning and development of all store team members consistently and equitably by providing direct feedback, coaching, mentoring, and career path guidance, and addressing performance concerns.
• Engage in career discussions to support and reinforce team understanding of how working at Mine & Yours will contribute to career and personal growth.
• Provide team member recognition, gap assessment, and overall performance documentation to support and reinforce the career and personal growth of your team.
• Plan and prepare team member schedules according to labour requirements, availability, and budget considerations as needed.
• Address all employee relations issues, including knowing when to partner with HR to take appropriate action.
• Responsible for hiring, developing and selecting the up and coming leaders that will support with running the store. Clear Pipeline in place
• Responsible for developing the Sales teams Product Knowledge
• Support with Recruiting, training, and developing a high-performing sales team, ensuring they have the necessary skills and product knowledge.
• Develops sales training materials & consistently looks for ways to innovate our client experience in store.

Client Experience:

• Create and maintain a luxurious and welcoming in-store environment for clients.
• Ensure the delivery of exceptional customer service by setting high standards and training the sales team accordingly.
• Lead in the creation of strategies to enhance client engagement, build lasting relationships, increase customer loyalty & sales.
• Responsible for identifying ways to engage with VIP sellers & Clients, recommending local events, groups and ideas to ensure we’re building our brand in the community.
• Monitor customer feedback, address concerns promptly, and seek opportunities for improvement.
• Leads by example, selling on the floor to our clients (90% of the time).

Working with Others:

• Clear communication & works collaboratively with other teams. Lives “Hustle Together” and demonstrates that we’ll win as a team

Operations:

• Oversee day-to-day store operations, visual merchandising, and store maintenance.
• Supports with store events
• Ensure Operational process is followed & identifies areas where the sales team needs more training or support
• Collaborate with the buying team to curate a diverse and high-quality product assortment that aligns with customer preferences.

Budget:

• Manages the store budget, including sales targets, expenses, and profitability.
• Manages annual sales goals which are filtered to the team by quarter and month. Familiar with the Sales team’s individual goals and supports them with coaching/ideas to hit their goals.
• Identify opportunities to increase revenue, reduce costs, and improve overall financial performance.
• Works with COO to achieve or exceed budgeted goals and objectives.

What You'll Bring:

• 3 + years in an a managerial role
• 4 + years retail experience
• Resale buying or consignment experience OR expert fashion knowledge
• The ability to create memorable customer interactions and achieve sales targets
• Strong knowledge of designer and luxury brands
• An entrepreneurial spark
• Fantastic attitude and outgoing personality
• Ability to work in a dynamic, sometimes unpredictable growing small business environment
• Excellent interpersonal skills
• GDrive knowledge, specifically GSheets
• Willingness to work weekends and holidays

What’s In it For you:

• Competitive pay, health benefits and vacation
• Store discount & monthly clothing allowance
• A great company culture where creativity and ideas are celebrated
• The opportunity to help grow a sustainable, ethical business

We Welcome All to Apply:

At Mine and Yours, diversity, equity, and inclusion are very important to who we are. We are committed to these values as we know that they’re integral to our business, our people and the world. They are central to our mission and to our impact. We welcome all to apply!