Assistant, Personal Shopping

The Assistant, Personal Shopping provides partnership and administrative support to the Personal Shopper.

Specific Responsibilities:

• Schedule all appointments and maintain the Personal Shopper’s calendar
• Review and handle all correspondence, including drafting and producing official client invitations
• Speak on behalf of the Personal Shopper via telephone or email while maintaining superior customer service and ensuring professional and timely follow-up
• Maintain Personal Shopper client profiles and information, and track and interpret data to ensure accuracy
• Prepare and coordinate materials and merchandise for all client appointments, ensuring standards are maintained
• Coordinate alterations, product transfers, COGs, holds and other services as required
• Complete other duties as assigned, including errands as necessary to maximize the efficiency of the Personal Shopper’s schedule and workload
• Maintain merchandising standards in the Personal Shopping Suites and on the selling floor when removing and returning product
• Ensure the suites meet all Store Readiness requirements, including overall maintenance and housekeeping
• Reduce or eliminate loss through effective loss prevention
• Attend PK sessions to become the expert
• Comply with all Health & Safety policies and requirements
• Ensure compliance with privacy policies, regulations and cybersecurity measures

The Ideal Candidate:

• High School diploma
• Previous retail experience preferred
• Advanced proficiency in MS Word, Excel, PowerPoint, Outlook and Internet

Measures of Success:

• Contribution to financial objectives
• Individual objectives linked to the achievement of department goals
• Feedback from internal and external clients

Hiring Range:

$17.95–$29.25 per hour

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees. Their diverse backgrounds, abilities and experiences make our business stronger.

If you are contacted for a job opportunity and require accommodation, please email careers@holtrenfrew.com and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.

Final compensation for this position will be determined based on the candidate's unique skills, expertise, individual qualifications and assessed contributions to the role following the completion of the interview process. The range stated is the starting range for this position. Offers may vary with experience, qualifications, performance and local market conditions.

We strive to offer competitive compensation that aligns with a candidate's contributions to our team, along with a comprehensive benefits package, enticing perks, pension matching, incentives and our coveted employee discount.