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at Urban Outfitters
Location 207 Princess St., Kingston, ON, Canada
Date Posted May 29, 2019
Category Visual Display/Merchandising
Job Type Full Time



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In collaboration with the store team, the Visual Merchandising Manager supports the operations of the store with an emphasized accountability on creating a visual experience for the customer that is inspiring, dynamic, and unique.


People & Leadership

Hiring & Training
Recruit, mentor, and train talented individuals for advancement within the organization.

Develop & Coach
Set clear objectives and expectations for delivering an exceptional customer experience by coaching team members on store operations, merchandise placement and standards, visual display, and business analysis.

Inspire & Motivate
Inspire teams through empowerment, creativity, empathy, and shared fate. Tailor motivation to the individual and leverage the strengths of the team.

Brand Experience

Customer Engagement
Deliver exceptional customer experiences that are efficient, engaging, and personalized. Create a compelling atmosphere for our customer through the use of merchandising and display.

Retail Experience
Challenge and inspire the team to elevate every aspect of the brick and mortar experience as brand and Omni channel capabilities expand. Translate good ideas into actionable concepts that can be shared.

Change & Innovation
Take a forward-thinking approach to the customer experience, in-store creative marketing, merchandising, activations, and supporting store teams to drive sales and engage our customer.

Visual & Business Operations

Manage Operational & Visual Execution
Collaborate with store team and key partners to lead timely and effective execution in all areas of store operations and visuals while assuming accountability for the store’s performance and profitability.

Analyze the Business
Maximize store sales through a strong level of customer service, business and key metric analysis, and utilization of store resources.

Inspire Independent Thinking
Effectively delegate and guide teams while at the same time allowing others the creativity to succeed by making strategic business decisions.

Communication & Relationships
Provide Meaningful Feedback

Set clear objectives and expectations to drive a consistent store experience and ensure excellent operational and visual standards.

Communication & Collaboration

Foster a culture of strong communication and teamwork to ensure a seamless balance of operational and visual priorities and facilitate problem solving.
Encourage and demonstrate adaptability. Positively affect change and enable the team to successfully execute a shared vision.

The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.