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at Diverse Group (view profile)
Location Vancouver, Canada
Date Posted Feb 15, 2018
Category Fashion
Job Type Full Time


Are you an energetic, enthusiastic critical thinker who takes pride in customer care? We want to hear from you!

We are diverseGroup, a Fashion Distribution Company located in Railtown Vancouver (overlooking the gorgeous Northshore mountains) and are looking for an organized go-getter to join our Customer Service Representative team.

You have a knack for:

• Being recognized as the person who is amazing with customers

• Prioritizing and getting a thrill out of juggling multiple tasks with tight deadlines

• Finding solutions to problems and sharing with others

You check off the boxes:

• A detail oriented mind – nothing gets by you!

• A critical thinker

• An ease with people, troubleshooting and building great rapport.

• 3+ years of experience in a Fashion and or Retail environment.

• Must be extremely organized and pay close attention to detail.

• High accuracy with numbers

• Experience in an office environment.

• An outstanding ability to work well with others as well self-manage on independent projects

• Must have excellent verbal and written English communication skills

• Proficiency with Google software

• A Passion for Fashion

• Tu parle français

More about the role:

• Contacting our customers all across North America regarding orders ready for shipping and tracking shipments as necessary

• Coordinating payment details and invoicing

• Handling customer returns and credits

• Communicating with warehouse staff to ensure that orders are shipped accordingly.

• Answering and fielding calls from customers and reps as necessary

• General office support and working with Brand Managers to input orders/styles

This position is permanent full-time. Hours: Monday to Friday, 8:30 am – 5:00 pm. With an immediate start date.

Starting Wage: $14.75

Please send a cover letter with why you would be a great fit for the role, along with your resume.

Thank you for your submission. Only those selected for an interview will be contacted.