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at Gentle Fawn (view profile)
Location Metro Vancouver, Canada
Date Posted Nov 03, 2017
Category Other
Job Type Full Time


Customer Service & Shipping Administrator

Gentle Fawn is a women's clothing brand which is widely recognized among leading North American specialty fashion boutiques. We are known for our effortless, on-trend style and strength of design and prints. We are looking for a highly organized, detail oriented individual who can work in a demanding and fast paced environment.

Job Summary: Service & delivery are two qualities that are at the heart of our reputation to provide Gentle Fawn cus-tomers with an extraordinary experience. If you love people, fashion, and are really organized, then this position will be your dream job. We are looking for a candidate with excellent communication, relationship, and organizational skills along with shipping administrative experience. The position reports to the Customer Service Manager and the C.O.O.


• Pre-shipping customer service related work including: proofing orders in our Sales Order collection system, im-porting into the back end system, allocating inventory to sales orders and determining pick ticket drops, contacting customers for shipment authorizations and credit card payments
• Managing the priorities and picking sequence of a large volume of orders
• Updating the ERP system with pertinent order information
• Maintaining customer relationships and fielding customer issues
• Handling special customer requests, such as expedited shipping quotes, split shipments, or scale-backs
• Ensuring on-time shipment of orders
• Communicating with sales agents and sales manager with customer issues as necessary
• Maintaining relationships with the warehouse contacts
• Managing credit related inquiries & determining responses
• Processing Return Authorizations & Credits
• Fielding e-commerce questions and order issues
• Assisting with seasonal sample receipts, distributions to sales agencies, and sample sales
• Data Entry & some reporting

• Computer skills; proficiency in MS Office, Advanced Excel
• Experience with an ERP system, Blastramp & JOOR is an asset
• Ability to multi-task and work to deadlines in a fast-moving and team based-environment
• Clear communication and excellent phone demeanor and enjoys working with customers in a patient and persona-ble manner
• At least 3 years’ experience of demonstrated success in a customer service and shipping admin role
• Proactive thinker and innovative problem solver who is patient and comfortable dealing with issues as they arise
• Experience in Apparel industry is an asset

All resumes & cover letters sent to
No phone calls please, only applicants under consideration will be contacted