Attention! This job posting is 7 days old and might be already filled.
at Smash+Tess Dreamwear Inc.
Location Richmond, BC, Canada
Date Posted Mar 13, 2018
Category Other
Job Type Full Time


Customer Service Representative + Wholesale Assistant
Smash + Tess Dreamwear Inc

Start Date: As soon as possible
Job Type: Full Time, Monday-Friday 9am-5pm
(Will begin first 3 weeks as Part Time, then transition into Full Time.)
Starting Wage: $15/hr

We are looking for a Customer Service Rep/Wholesale Assistant to join our team at Smash + Tess! We're in need of someone with great communication skills to care for our customers wants and needs.

1. Responding to Customer Service Emails and make sure our gals get the help they need!
2. Responding to IG messages inquiring about sizing, product info, etc.
3. Manage Live Chat on Product Drop dates and Sale dates.
4. Manage and Organize Exchanges and Returns.
5. Assisting with Wholesale Orders as needed.
6. Assisting with Order Fulfillment as needed.

1. Minimum 2 year experience in retail and/or Customer Service.
2. Strong communication skills and problem solving.
3. Works well both on a team and independently.
4. Can handle stressful situations in a respectful and calm manner.
5. Versatile - can take on new/different tasks.
6. Experience with ShipStation (not mandatory, but an asset)
7. Experience with Shopify (not mandatory, but an asset)
8. A positive and fun attitude!

We're a very fun local business that is all about looking comfortable AND cute! We'd love if you came and joined our team!

Please note that only those selected for an interview will be contacted. xo