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at Global Shoe Connection
Location Richmond, BC, Canada
Date Posted Jul 26, 2019
Category Other
Job Type Full Time

Description

Who are we?

Global Shoe Connection. We are a growing fashion distribution company looking for a customer service / support team member to contribute to the expansion and efficiency of our company.

Who are you?

You are someone that has:

Excellent verbal and written English communication skills.
Proven software skills with a proficiency and an interest in Excel
A detail-oriented mind with an aptitude for critical thinking
An ease with people, troubleshooting and creating relationships
At least 2 years of experience in customer service (retail, business to business etc.)
An outstanding ability to work well with others as support team member as well as on independent projects.
A knack for learning new software programs
High school diploma is required; post-secondary education is an asset.

What will your new job be?

Working out of Richmond, BC office

Providing a world-class guest experience (for ecommerce customers, retailers, suppliers, and reps as necessary) via phones, email, and any future channels
Resolving guest inquiries and concerns quickly and with a sense of urgency
Supporting ecommerce guest experience through placing orders, setting up returns, and troubleshooting.
Providing product education by communicating features, fabric properties, and function
Multi-tasks and efficiently navigates through several programs and applications to provide solutions and tracking of guest interactions
Building relationships to create life-long guests
Periodic product sample organization, management and distribution among many brands (a.k.a. seeing future product before anyone!)
Website maintenance; marketing, photo uploading, retail map location, list management
Performing additional projects, duties, and assignments as required
Learning and growing with fun dynamic young team (read: office dogs)