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at Kollar Clothing
Location North York, Canada
Date Posted Dec 14, 2018
Category Social Media
Job Type Part Time

Description

Kollar Clothingis a rapidly growing company that is going on it's 7th year with 7 figure sales in North America. We have been featured on GQ, Complex, Huffington post and various other publications for Men's Apparel. We are sold in HBC The Bay, Simons and over 115 retailers across North America. We have a strong online presence and we are looking for a team member that can work in a fast-paced environment, adapt to change quickly and willing to grow personally and professionally.


Who are you?
You are someone that has:
• Excellent verbal and written English communication skills.
• Can answer multiple emails quickly and effectively
• Can learn or have used Zendesk for customer chat.
• Can think on the fly, and come up with 2 solutions before just asking a manager for the answer.
• Proven software skills with a proficiency and an interest in Excel
• A detail-oriented mind with an aptitude for critical thinking
• Must understand how instagram works, and good at negotiation.
• An ease with people, troubleshooting and creating relationships
• At least 2 years of experience in customer service
• An outstanding ability to work well with others as a support team member as well as on independent projects.
• A knack for learning new software programs
• High school diploma is required; post-secondary education is an asset.

What will your new job be?
• Working out of Toronto, Office
• Providing a world-class guest experience (for e-commerce customers, retailers, influncers) via phones, email, and any future channels
• Resolving customer inquiries and concerns quickly and with a sense of urgency
• Supporting e-commerce customer experience through placing orders, setting up returns, and troubleshooting.
• Providing product education by communicating features, fabric properties, and function
• Multi-tasks and efficiently navigates through several programs and applications.
• Performing additional projects, duties, and assignments as required
• Learning and growing with a fun dynamic young team
• Speaking with Instagram Influncers and closing deals with them.
• Researching Fashion Influncers on Instagram

Pay - $16/Hour