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at Indochino Apparel (view profile)
Location Downtown Vancouver, Canada
Date Posted Jun 20, 2019
Category Fashion
Job Type Full Time

Description

Our head office is located downtown Vancouver on Robson and Granville. This position is an excellent opportunity to be a part of a local company with endless possibilities. We have a lot of fun too.

KEY ACCOUNTABILITIES:
Reporting to the Manager, Customer Experience, the Customer Experience Guide will be responsible for ensuring that INDOCHINO customers have a consistently positive brand experience by providing the best customer care in the world. The ideal person for this position is a forward thinker and critical decision maker and has the uncanny ability to anticipate needs before they arise.

RESPONSIBILITIES:
• Provide world-class customer care to Indochino customers by email and phone
• Understand customer issues over time and develop compelling solutions to preempt customer needs and questions
• Consistently work with other teams to track, solve and innovate our processes and procedures to provide the best customer care in the world
• Collaborate with the Operations Team to ensure all customer requests are confirmed and understood
• Liaise with our tailors to fix individual customer issues

REQUIREMENTS:
• 2+ years experience in a contact centre, providing both email & phone support
• Exceptional communication skills, both written and verbal
• Customer service oriented with a natural desire to care for the needs of others
• Deep desire to put drive & effort into your work
• Knowledge and passion for men’s fashion and style trends
• Knowledge about men's tailoring, pattern design, garment alterations, and fabrics preferred
• Past experience with billing issues, returns & data metrics an asset