Attention! This job posting is 7 days old and might be already filled.
at Indochino Apparel (view profile)
Location Downtown Vancouver, Canada
Date Posted Jul 26, 2018
Category Retail
Job Type Full Time


To help us succeed on our exciting journey, we are currently seeking a Customer Experience Guide to join our team! Reporting to the Manager, Customer Experience, the Customer Experience Guide will be responsible for ensuring that Indochino customers have a consistently positive brand experience by providing the best customer care in the world. The ideal person for this position is a forward thinker and critical decision maker and has the uncanny ability to anticipate needs before they arise. Specifically, we will look to you for the following:

  • - Provide world-class customer care to Indochino customers by email and phone
  • - Understand customer issues over time and develop compelling solutions to preempt customer needs and questions
  • - Consistently work with other teams to track, solve and innovate our processes and procedures to provide the best customer care in the world
  • - Collaborate with the Operations Team to ensure all customer requests are confirmed and understood
  • - Liaise with our tailors to fix individual customer issues


  • - 2+ years experience in customer service
  • - Previous contact centre, providing both email & phone support an asset
  • - Exceptional communication skills, both written and verbal
  • - Customer service oriented with a natural desire to care for the needs of others
  • - Deep desire to put drive & effort into your work
  • - Knowledge and passion for men’s fashion and style trends
  • - Knowledge about men's tailoring, pattern design, garment alterations, and fabrics preferred
  • - Past experience with billing issues, returns & data metrics an asset


Of course you will get great compensation, but there are a few things that set us apart.

  • - Competitive pay structure aligned with your background and experience
  • - Outstanding perks include: product discounts, clothing allowances and access to group benefits
  • - Learning and career development opportunities in a fast-paced, innovative and game-changing environment
  • - Opportunity to be a part of running a multi-million-dollar retail business
  • - An awesome team that truly collaborates, learns from each other, and always remember to have fun!