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at Saffron Road
Location London, Canada
Date Posted Oct 17, 2017
Category Sales
Job Type Full Time


Saffron Road is a fashion-driven, detail-oriented, personable business that creates wardrobes for individuals to express themselves and feel good in. Our workplace is small, dynamic, upbeat, and FUN!

We are currently seeking a full time Assistant Manager to join our team.

This position requires a high degree of desire to SELL and connect with customers. Areas of focus for this role include building and being a part of a tight knit team, creating sales and service experience, learning and sharing product knowledge of all merchandise, ensuring the store environment suits the Saffron Road vibe and esthetic.

On a day-to-day basis, our Assistant Manager will:
• Open & Close the store
• Share light janitorial duties (Clean, vacuum, fold, steam and replenish stock as assigned)
• Maintain the esthetic of the shop’s merchandise
• SALES! SALES! SALES! & Excellent Customer Service & interactions:
o Genuinely greet all customers with a friendly smile and personalized offer to help with their shopping needs
o Provide a friendly and welcoming environment
o Recommend, select, and help locate or obtain merchandise based on customer needs and desires
o Prepare fitting rooms for customers; keep fitting rooms clean and free of merchandise when not in use
o Provide ongoing customer service while the customer is trying on merchandise (e.g. fit, fashion and wardrobing advice, suggest add-ons, promptly remove unwanted items from the fitting room for the customer, etc.)
o Accurately and efficiently process customer purchase and return transactions.
• Watch for and recognize loss prevention situations and know how to prevent and handle these situations using outstanding customer service and maintaining an observant sales floor presence
• Participating in merchandise receiving, ticketing and stocking.
• Maintain a professional appearance and dress code
• Follow the direction of the store managers and take constructive feedback well
• Make Customer Phone Calls to notify of promotions, new arrivals, sales etc.

Saffron Road has many different events and projects that staff members can be included in, such as:
• Fashion Shows
• Trunk Shows
• Photoshoots
• Holiday Events

• Minimum of 3+ years of retail sales and customer service experience
• Looking for long term employment
• Experience in specialty retail preferred
• Passion for the “next level” of retail and customer experiences
• Exceptional sales (opening/information/closing/follow-up)
• Leadership skills on and off of the floor with part time staff members
• Proactive and self-directed (being a destination shop, traffic flow can vary)
• Able to troubleshoot and
problem solve within our policies
• Comfortable both working alone and as a team player

How to apply:
Please email resume and cover letter to Cover letter should include why you would like to work for Saffron Road and what value you can add.