Customer Service Representative/Order Logistics

at Heyfolks Lifestyle inc (view profile)
Location Abbotsford BC, Canada
Date Posted September 8, 2022
Category Ecommerce
Job Type Part-time

Description

JOB DESCRIPTION

Customer Service, Shipping

JOB SUMMARY

This is a part time, 25-30 hour per week position, working independently and within a team to provide Customer service, Order Logistics, and Inventory Management at Heyfolks Lifestyle Inc in Abbotsford BC. 

Flexible work schedule - can start at 9am and leave at 2pm.

This Position will be on a small collaborative team at Heyfolks in Abbotsford BC.

$18-$20/Hr

RESPONSIBILITIES

1. Customer Service

• Provide timely customer service to Heyfolks customers, via customer online service ticketing system, and in person.

• Maintain a comprehensive product knowledge of all Heyfolks products

2. Order Logistics

• Fulfill Heyfolks e-commerce orders, picking orders, printing labels, order correction, packing. 

•Processing Returns, unpacking, inspecting and updating return requests.

• Assist in keeping the shipping area clean and uncluttered; including tidying and organizing to support a productive work flow area

• Communicate with the team to problem solve any issues with operations

• Organize warehouse inventory in order to support Heyfolks e-commerce and retail channels.

QUALIFICATIONS

• High school diploma or GED Certificate

• Experience with Shopify, Shipstation, Gorgias or customer service program will be an asset

• Fluent language skills required to speak, read, and understand customers and Heyfolks communications;

• Basic math skills to count, add, and subtract

• Strong interpersonal skills and ethical behavior to provide exceptional customer success support

• Physical stamina to safely perform the duties as listed

• Must be able to work independently and with supervision.

• Ability to lift up to 25 lbs, move small fixtures and stand for some extended periods of time.

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