Customer Experience Specialist (2 Available Positions)

at Melanie Auld Jewelry (view profile)
Location Vancouver (Mount Pleasant), Canada
Date Posted February 19, 2020
Category Ecommerce
Job Type Full-time


Melanie Auld Jewelry is a Vancouver based jewelry company. We are a multi-channel retailer with an ever growing ecommerce business, a Vancouver retail location, and over 150 international stockists. We are committed to growing our team and building a collaborative and supportive workspace. If you are looking to commit to a career that presents new challenges, opportunities, and growth, with like-minded, inspirational and driven individuals, you will feel right at home with the MAJ team.

What The Position Is:

  • A Customer Experience Specialist will act as a company representative to our online customers through online inquiries and orders. Your goal is to act as a brand ambassador for Melanie Auld Jewelry, while accommodating customer’s needs and requests.

Who You Are:

  • • You are self-motivated and can work independently.
  • • You are detail oriented with the ability to navigate a fast-paced environment.
  • • You take initiative and you are a problem solver.
  • • You can manage many tasks at once with a self-starter approach to your workflow.

As A Customer Experience Specialist You Will:

  • • Oversee customer service requests and inquiries.
  • • Process online orders, returns, and exchanges.
  • • Manage ship centre logistics.
  • • Take responsibility for the MAJ customer experience both online and offline.
  • • Understand all processes and policies of MAJ.
  • • Focus on creating an extraordinary guest experience for all customers.

Your Experience:

  • • At least 1 year of experience in a customer service role.
  • • Retail and/or fashion experience ideal.

If you are passionate, committed, and thrive in a collaborative and fast paced environment, then please reach out!

**We are looking to fill 2 people in this role and are hiring for both full-time and part-time positions.**


*Comprehensive health benefits package including extended medical, dental, and disability. The employee is eligible for performance based wage increases.

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