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at SoulCycle
Location Vancouver, Canada
Date Posted May 01, 2017
Category Management
Job Type Full Time

Description

Think you’ve got SOUL?

SOULCYCLE is looking for customer service ROCKSTARS to join our studio management teams!

You are…
• passionate and positive
• service-focused and detail-oriented
• a hard-worker and a problem-solver
• someone who loves spontaneous dance parties, friendly plank competitions, and making people happy

We are…
• a high-growth company that delivers exceptional service
• seeking people who want to learn and grow with our team
• a culture where YES is always the answer

SoulCycle is fun, fast-paced and filled with magnetic energy — you’ll never be bored! As an ASSISTANT STUDIO MANAGER, you’ll be leading a team, building a community, and running a growing business.

Just a few of the skills you’ll learn at SOUL:
• Customer Service
• Recruiting
• Onboarding and Training
• Coaching and Leadership Development
• Retail Management
• Bike Operations
• Facility Management
• Event Planning
• Community and Experiential Marketing Programming
• Social Media Management
• Public Relations
• CPR & AED
… and Dancing On A Bike

Responsibilities:

• Provide high-level customer service and exceptional hospitality to SoulCycle riders, handling rider issues and concerns in a positive and timely manner.
• Train, motivate, direct, coach and evaluate all studio staff, creating and maintaining a team that is highly personable, client-oriented and committed to achieving and exceeding both the studio and company goals.
• Maintain the SoulCycle brand’s distinct culture and community.
• Work closely with the Studio Manager on the implementation of standard operating policies and procedures designed to accommodate the rapid growth objectives of our organization.
• Assist in managing the studio budget, supply ordering, and staff scheduling.
• Supervise the studio’s retail operations and inventory while providing feedback to the Retail Operations team as needed.
• Receive, deliver, and act on feedback.
• Develop awesome relationships in your community and identify key influencers at your studio.
• Work with Field Marketing Manager (FMM) to build awareness and understanding of the SoulCycle brand at the local level to engage, excite and convert new customers, as well as celebrate, reward and retain existing customers.
• Program rides and events that focus on building a community of riders.
• Brainstorm and work with Field Marketing Manager to execute local studio marketing plans including but not limited to: guerilla marketing tactics, flyering, theme rides, special event rides, partnerships, promotions, & community outreach
• Generate creative ideas and solutions for theme rides, special events and holiday programs that bring the brand to life; serve as liaison between FFM & studio management.
• Work with FMM to assist in the implementation of digital, direct, and community oriented marketing programs and strategy to facilitate and track rider retention and loyalty programs.
• Work with FMM to serve as studio point person for in-studio events and necessary follow up with riders, as needed.
• Regularly and proactively offer actionable recommendations designed to streamline operations, enhance local brand awareness and understanding, improve business through identification of growth areas and opportunities.

Benefits:
• Ride for FREE at SoulCycle at any studio location on a walk-in basis
• Medical, dental, and vision coverage
• Option to enroll in a 401k plan within a year
• Paid vacation days
• Non - traditional work schedule
• Personal & Professional Development Trainings throughout the year
• Access to SoulCycle Speaker Series (inspirational leaders in all sorts of industries and at various companies!)
• A working environment where your voice and concerns are HEARD and addressed. We love feedback and suggestions!
• See ya later, suits — you’ll never have to dress up or wear “business casual” again

Qualifications:
• 2-3 years prior management experience in retail hospitality, health + fitness and/or restaurants preferred
• Degree from an accredited, four year college or university
• Strong leadership experience (coaching, developing, or mentoring individuals with examples of success stories is a huge plus)
• A LOVE for customer service (making people happy!)
• Amazing communication skills — must be able to set clear expectations and give/receive feedback clearly and effectively
• Must be highly organized with the ability to prioritize multiple tasks in the moment – every day is different at SOUL
• Must posses a passion for the SoulCycle brand
• Able to work a non-traditional schedule (Want to dodge the line at the market, or go to the doctor without interrupting your workday? That’s what Tuesdays can be for).
• A chance to work in a truly team-oriented and supportive environment. We care about each other as much as we care about this brand.