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at m0851
Location Toronto, Canada
Date Posted Jul 19, 2017
Category Management
Job Type Full Time

Description

m0851 is a Montreal-based Designer, manufacturer and retailer specialized in leather bags, accessories and jackets, and 4 season outdoor clothing. The brand’s inherent charm comes from our approach to Design – anchored in a combination of sleek and functional aesthetics, coupled with high-end raw materials sourced around the world.
Authentic now for close to 30 years, m0851 has constructed and enriched a matrix of styles, applied to a wide array of rich leathers and fabrics. The result is an authentic range of locally manufactured products that together, contribute to the creation of the m0851 lifestyle. Beyond just products, m0851 promotes a lifestyle based on values such as local fabrication by skilled artisans, attention to detail, quality and durable design. m0851 products are available in more than 35 countries around the world in the brand’s exclusive network of boutiques.

JOB SUMMARY
• Managing the team in daily tasks and responsibilities while maximizing sales;
• Planning, organizing, and controlling all daily operational activities;
• Ensuring that exemplary customer service is offered and that it reflects the brand and its values.

RESPONSIBILITIES
• Ensuring the achievement of sales and service objectives according to directives;
• Leading by example in motivating and coaching the team in offering exceptional customer service;
• Assisting in training new employees on customer service, performance, daily tasks, loss prevention, and all other company policies and procedures;
• Assisting the manager in database entry for daily reports to help identify unit sales and inventory;
• Ensuring impeccable visual merchandising in compliance with company directives;
• Managing all client requests related to after-sales service;
• Consistently evaluating the quality of the service
• Ensuring the cleanliness and quality of the store environment.

EXPERIENCE
• Minimum 4 years experience in retail
• Minimum 2 years experience in supervision

REQUIRED SKILLS
• Natural aptitude for customer service that exceeds client’s expectations;
• Ability to responsibly give directives to others;
• Good communication skills, written and oral;
• Experience with implementation of systems and policies related to retail;
• Strong organizational skills;
• Strong interpersonal skills;
• Excellent aptitude in problem solving;
• Great team spirit;
• Able to work flexible hours including weekends and evenings.