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at Gentle Fawn
Location Vancouver, Canada
Date Posted Jun 28, 2018
Category Other
Job Type Full Time

Description

Customer Service & Shipping Administrator

Gentle Fawn is a women's clothing brand which is widely recognized among leading North American specialty fashion boutiques. We are known for our effortless, on-trend style and strength of design and prints. We are looking for a highly organized, detail oriented individual who can work in a demanding and fast paced environment.
www.gentlefawn.com
Job Summary: Service & delivery are two qualities that are at the heart of our reputation to provide Gentle Fawn customers with an extraordinary experience. If you love people, fashion, and are really organized, then this position will be your dream job. We are looking for a candidate with excellent communication, relationship, and organizational skills along with shipping administrative experience. The position reports to the Customer Service Manager and the C.O.O.


Responsibilities:

Pre-shipping customer service related work including: proofing orders in our Sales Order collection system, importing into the back end system, allocating inventory to sales orders and determining pick ticket drops, contacting customers for shipment authorizations and credit card payments
Managing the priorities and picking sequence of a large volume of orders
Updating the ERP system with pertinent order information
Maintaining customer relationships and fielding customer issues
Handling special customer requests, such as expedited shipping quotes, split shipments, or scale-backs
Ensuring on-time shipment of orders
Communicating with sales agents and sales manager with customer issues as necessary
Maintaining relationships with the warehouse contacts
Managing credit related inquiries & determining responses
Processing Return Authorizations & Credits
Fielding e-commerce questions and order issues
Assisting with seasonal sample receipts, distributions to sales agencies, and sample sales
Data Entry & some reporting

Requirements:
Computer skills; proficiency in MS Office, Advanced Excel
Experience with an ERP system, Blastramp & JOOR is an asset
Ability to multi-task and work to deadlines in a fast-moving and team based-environment
Clear communication and excellent phone demeanor and enjoys working with customers in a patient and personable manner
At least 3 years’ experience of demonstrated success in a customer service and shipping admin role
Proactive thinker and innovative problem solver who is patient and comfortable dealing with issues as they arise
Experience in Apparel industry is an asset

All resumes & cover letters sent to genna@gentlefawn.com

No phone calls please, only applicants under consideration will be contacted