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at Melanie Auld Jewelry (view profile)
Location Vancouver, BC, Canada
Date Posted May 25, 2018
Category Other
Job Type Full Time

Description

Who We Are:

Melanie Auld Jewelry is a Vancouver based jewelry company. We are a multi-channel retailer, with over 150 international stockists and an ever-growing ecommerce business. We are committed to growing our team and building a collaborative and supportive workspace.


What The Position Is:
The Customer Service and Fulfillment Coordinator will act as a company representative to online customers, while fulfilling all online orders. Your goal is to act as a brand ambassador for Melanie Auld Jewelry, while accommodating customer’s needs and requests.

Who You Are:
•You are detail oriented with the ability to navigate a fast-paced environment.
•You take initiative and you are a problem solver.
•You can manage many tasks at once with a self-starter approach to your workflow.
•You can work independently and stay self-motivated.

Your Experience:
•Customer service experience preferred.
•Retail and/or fashion experience ideal.

As The Customer Service/Fulfillment Coordinator You Will:
•Oversee all customer service requests and inquiries.
•Process online returns, exchanges, and damages.
•Manage ship centre logistics.
•Fulfill online orders.
•Take responsibility for the MAJ customer experience.
•Understand all processes and policies of MAJ.
•Focus on creating an extraordinary guest experience for all customers.

You also get to work with a pretty fantastic team!
We can't wait to meet you!